The Toll Roads App Update Features More Ways to Pay Tolls

Version 2.0 of The Toll Roads’ award-winning app has been released to make paying tolls more convenient. The version’s new functions will make driving The Toll Roads easier after cash toll collection is removed from the roads in May 2014.

The app’s latest update allows customers to sign up for and manage one of the three new ExpressAccount™ types and/or use the new One-Time-Toll™ payment option from their device.  The app continues to allow users to sign up for and manage a FasTrak account.

The app can be downloaded from the Apple App or Google Play Stores by typing “FasTrak” or “The Toll Roads” in the search function.

“The Toll Roads continually seek ways to make our customers’ experience fast, reliable and convenient,” said Neil Peterson, CEO of the Transportation Corridor Agencies (TCA), which operates The Toll Roads. “This latest app upgrade is another innovative way to improve our customer service.”

Customers with a FasTrak or ExpressAccount may use the app’s account management features to:

  • View account balances
  • Make payments
  • Edit account information
  • Add or remove vehicles, including rental and loaner vehicles
  • Request additional FasTrak transponders
  • Review recent activity

The Toll Roads were the first in the nation to offer an app for toll account management. Since its original release in May 2012, nearly 100,000 customers have downloaded a version of the app.

To learn more about the app, click here.

To learn more about the five ways to pay tolls incurred on The Toll Roads, click here.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Shawn Gordon February 10, 2014 at 05:17 PM
The Tolls Roads: You really aren't seeing how crazy this is are you. I have a transponder, I don't use the toll roads very often now because the prices have become ridiculous. So, you're saying I now have to pay a monthly fee on top of the insane rates because I don't use it enough? So, how do I close down my account? When I try to call, it says "all operators are busy, try again later", not an option to leave a call back, not an option to wait. Customer service at its finest. I will give you credit for reading and replying to these though, but a boycott still seems to be in order to force a reduction in rates. This is basic economics, you've made it so expensive and difficult now, people will just stop using it. cheaper and easier and you'll have more people, and more money.
Matthew February 10, 2014 at 05:32 PM
smga3000: I couldn't agree more. I realize that there are plenty of people in this thread who are just rabble-rousing and probably have never used the toll roads, however I'm a Tolls Roads customer and I'm not happy with this nonsense. The Toll Roads: Please provide clear directions on how I can deactivate my account, so I can stop receiving a monthly charge for not using the toll roads.
The Toll Roads February 10, 2014 at 07:16 PM
smga3000 and Matthew, To close your FasTrak account, use this link: https://www.thetollroads.com/ontheroads/commonquestions/fastrak.php and see the last two questions and answers on the page. Again, there are three payment options that have no account maintenance fee associated with them. Click here: https://www.thetollroads.com/customerservice/signup/signup.php and check out the Prepaid ExpressAccount, Charge ExpressAccount and One-Time-Toll options. If you choose to drive The Toll Roads after you close your FasTrak account and you don't establish an ExpressAccount, you'll use the One-Time-Toll option.
Shawn Gordon February 10, 2014 at 07:35 PM
Thank you. You know, in the olden days, you just paid a toll when you used it, by putting money in it. you have automated stations right now. The logic of dismantling them continues to puzzle me. The reasoning of it improving traffic flow is just beyond moronic.
Shawn Gordon February 10, 2014 at 07:38 PM
Here are the "convenient" directions. Registered or Certified mail. So now you get to find a padded envelope, stand in line at the post office, pay extra postage to return it. I think a case of Poison Oak is more pleasant than working with TCA: How do I close my account? To initiate the account closure process, we request the return of your transponder(s). Login to your FasTrak account. Use the request supplies tab to order a prepaid envelope. It may take up to a week to receive your prepaid envelope. Up to six internal transponders may be returned in each envelope. We also ask that you review the mailing address on file before submitting your request. You may also send your transponder(s) directly via certified or registered mail to: P.O. Box 50310 Irvine, CA 92619-0310 Or Return your transponder(s) to our Service Center at: 125 Pacifica, Suite 120 Irvine, CA 92618-3324 Your FasTrak account will close 21 days (15 business days) after receiving the transponder(s) at our service center. Any remaining account balance will be refunded and your account will be closed.


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