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The Toll Roads App Update Features More Ways to Pay Tolls

Version 2.0 of The Toll Roads’ award-winning app has been released to make paying tolls more convenient. The version’s new functions will make driving The Toll Roads easier after cash toll collection is removed from the roads in May 2014.

The app’s latest update allows customers to sign up for and manage one of the three new ExpressAccount™ types and/or use the new One-Time-Toll™ payment option from their device.  The app continues to allow users to sign up for and manage a FasTrak account.

The app can be downloaded from the Apple App or Google Play Stores by typing “FasTrak” or “The Toll Roads” in the search function.

“The Toll Roads continually seek ways to make our customers’ experience fast, reliable and convenient,” said Neil Peterson, CEO of the Transportation Corridor Agencies (TCA), which operates The Toll Roads. “This latest app upgrade is another innovative way to improve our customer service.”

Customers with a FasTrak or ExpressAccount may use the app’s account management features to:

  • View account balances
  • Make payments
  • Edit account information
  • Add or remove vehicles, including rental and loaner vehicles
  • Request additional FasTrak transponders
  • Review recent activity

The Toll Roads were the first in the nation to offer an app for toll account management. Since its original release in May 2012, nearly 100,000 customers have downloaded a version of the app.

To learn more about the app, click here.

To learn more about the five ways to pay tolls incurred on The Toll Roads, click here.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Bob Forsberg February 07, 2014 at 08:49 PM
How about less ways to pay tolls by electing people who don't redirect money earmarked for freeways on their personal social engineering projects.
andy fischer February 07, 2014 at 09:18 PM
Why isn't there a way to calculate tolls on the Toll Roads website? The rate card doesn't tell the whole story.
george gregory February 08, 2014 at 10:29 AM
so i have to have a phone not legal tender ?. and even when i don't use the road i have to pay for the transponder ?. take your road for snobs and shove it next to your fancy phone
Mr Salty February 08, 2014 at 11:20 AM
TCA GO AWAY
Matthew February 08, 2014 at 01:28 PM
Well I'm glad I saw this article. I just installed the app to try it out, only to discover that I'm being charged a $6 / month "account maintenance fee" because I'm not racking up over $25 / month in tolls. Seriously? What's the point of even having an account then?
Mr Salty February 08, 2014 at 05:17 PM
And you're glad about it..........
george gregory February 08, 2014 at 05:48 PM
so we use our phone while driving after paying the fine for using your phone while driving , paying the toll and maintenance fee it mite be cheaper to hire a jet
Shawn Gordon February 08, 2014 at 08:08 PM
if there is a maint fee, I'm sending my transponder back and closing my account. i don't use it often enough. Probably easier to take your license plates off and drive through and not pay.
imcjl February 09, 2014 at 01:13 PM
Funny how they conveniently left out of the article the fine print about a monthly fee for the app. Since they are removing cash toll booths, it sounds like the best method for using the toll roads infrequently is pay online (by smartphone without their app... oddly). Sounds like you'll also pay a 20% premium also. Wonder how the toll roads will explain that before you enter any ramp. This is a perfect example of a corporate "white paper" exercise by the CFO that becomes a marketing train wreck. Greed feels good until you begin destroying long term relationships with potential new users not understanding the 20% convenience charge. The convenience of paying online without any surcharge would surely bring new users to your very expensive toll roads. I would hate to work in that call center once this program starts...
Shawn Gordon February 09, 2014 at 03:26 PM
What I think might be useful is to organize a weeklong boycott of the toll roads to try and get them to roll back the prices and make payment realistic.
The Toll Roads February 10, 2014 at 02:06 PM
Andy Fischer, we're working on this project and hope to include a trip calculator on our website in the near future. If you need help calculating tolls for a particular trip, let us know.
The Toll Roads February 10, 2014 at 02:08 PM
George Gregory, no, you do not need a phone or a transponder to drive The Toll Roads. To learn more about our four payment options that do not require a transponder, click here: https://www.thetollroads.com/customerservice/signup/signup.php
Shawn Gordon February 10, 2014 at 02:09 PM
The Tolls Roads: do you guys have any clue how ridiculous this is? People just want to drive, you're adding a ton of extra steps for no benefit on our end. We have lives to live, remember to jump through a bunch of hoops to go on a toll road is the last thing we want to deal with. I'm thinking a boycott is a great idea.
The Toll Roads February 10, 2014 at 02:12 PM
smga3000, there are three payment options that have no account maintenance fee associated with them. Click here: https://www.thetollroads.com/customerservice/signup/signup.php and check out the Prepaid ExpressAccount, Charge ExpressAccount and One-Time-Toll options. FasTrak remains the preferred way to pay by 81% of our drivers because they pay reduced tolls and can use it to pay on every tolled bridge, lane and road in California.
The Toll Roads February 10, 2014 at 02:15 PM
imcjl, the account maintenance fee that your fellow commenters are referring to is charged to FasTrak accounts that don't meet a minimum requirement for tolls in a month and to all Invoice ExpressAccounts. There is no monthly fee associated with our free app. There are three payment options that have no account maintenance fee associated with them. Click here: https://www.thetollroads.com/customerservice/signup/signup.php and check out the Prepaid ExpressAccount, Charge ExpressAccount and One-Time-Toll options. FasTrak remains the preferred way to pay by 81% of our drivers because they pay reduced tolls and can use it to pay on every tolled bridge, lane and road in California.
andy fischer February 10, 2014 at 02:16 PM
Thanks The Toll Road. What does "near future" mean? You've been working on this for over a year. How hard is it to get that toll calculator back up and running? (There is a cash version of the calculator available on the "Missed a Toll" link from your page so the calculator engine still does exist - but it will occur to nobody to look there and it doesn't apply to Fastrack.) We're supposed to call you up on the phone (and wait for five+ minutes on hold) just to get a toll charge for entering Onramp A and exciting Offramp B? Yeah right. By the way, when I've done that, the "Customer Service Representative" puts me on hold because even she doesn't know how to figure out the toll charge. She has to ask a supervisor. Why isn't there at least some sort of text explanation on how to use the rate card? It isn't clear how it is used. It isn't a trivial process of adding up the tolls from the Onramp and Offramp - especially when passing through Mainlines. Your response is unacceptable.
The Toll Roads February 10, 2014 at 02:18 PM
smga3000, we're sorry for any confusion. If you need help understanding the five ways to pay tolls and the option that is best of you, let us know. We have someone here who can simplify it for you, if you'd like. We understand that using The Toll Roads is a choice and when drivers use The Toll Roads it's better for everyone on every road because it takes commuters off of already-congested freeways and arterial streets.
The Toll Roads February 10, 2014 at 02:20 PM
Andy Fischer, We'll be sure to post an expected date of the launch of the online toll rate calculator to Patch when we have it. Is there a toll that we can help you calculate now?
Shawn Gordon February 10, 2014 at 05:17 PM
The Tolls Roads: You really aren't seeing how crazy this is are you. I have a transponder, I don't use the toll roads very often now because the prices have become ridiculous. So, you're saying I now have to pay a monthly fee on top of the insane rates because I don't use it enough? So, how do I close down my account? When I try to call, it says "all operators are busy, try again later", not an option to leave a call back, not an option to wait. Customer service at its finest. I will give you credit for reading and replying to these though, but a boycott still seems to be in order to force a reduction in rates. This is basic economics, you've made it so expensive and difficult now, people will just stop using it. cheaper and easier and you'll have more people, and more money.
Matthew February 10, 2014 at 05:32 PM
smga3000: I couldn't agree more. I realize that there are plenty of people in this thread who are just rabble-rousing and probably have never used the toll roads, however I'm a Tolls Roads customer and I'm not happy with this nonsense. The Toll Roads: Please provide clear directions on how I can deactivate my account, so I can stop receiving a monthly charge for not using the toll roads.
The Toll Roads February 10, 2014 at 07:16 PM
smga3000 and Matthew, To close your FasTrak account, use this link: https://www.thetollroads.com/ontheroads/commonquestions/fastrak.php and see the last two questions and answers on the page. Again, there are three payment options that have no account maintenance fee associated with them. Click here: https://www.thetollroads.com/customerservice/signup/signup.php and check out the Prepaid ExpressAccount, Charge ExpressAccount and One-Time-Toll options. If you choose to drive The Toll Roads after you close your FasTrak account and you don't establish an ExpressAccount, you'll use the One-Time-Toll option.
Shawn Gordon February 10, 2014 at 07:35 PM
Thank you. You know, in the olden days, you just paid a toll when you used it, by putting money in it. you have automated stations right now. The logic of dismantling them continues to puzzle me. The reasoning of it improving traffic flow is just beyond moronic.
Shawn Gordon February 10, 2014 at 07:38 PM
Here are the "convenient" directions. Registered or Certified mail. So now you get to find a padded envelope, stand in line at the post office, pay extra postage to return it. I think a case of Poison Oak is more pleasant than working with TCA: How do I close my account? To initiate the account closure process, we request the return of your transponder(s). Login to your FasTrak account. Use the request supplies tab to order a prepaid envelope. It may take up to a week to receive your prepaid envelope. Up to six internal transponders may be returned in each envelope. We also ask that you review the mailing address on file before submitting your request. You may also send your transponder(s) directly via certified or registered mail to: P.O. Box 50310 Irvine, CA 92619-0310 Or Return your transponder(s) to our Service Center at: 125 Pacifica, Suite 120 Irvine, CA 92618-3324 Your FasTrak account will close 21 days (15 business days) after receiving the transponder(s) at our service center. Any remaining account balance will be refunded and your account will be closed.

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